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These General Terms and Conditions of Sale (hereinafter: GTC) govern the rights and obligations of the parties in the context of online sales via the website www.jaimeconcept.ch<\/a> offered by Jaime S\u00e0rl, whose registered office is at Rue des Boudines 3, 1217 Meyrin, Switzerland (hereinafter referred to as the seller).<\/p>\n Buyer's address<\/u><\/p>\n Only buyers domiciled in Switzerland may order products from the online shop.<\/p>\n Buy<\/u><\/p>\n Any order placed in the online shop (hereinafter referred to as a purchase) implies unreserved acceptance of these GTC by the purchaser.<\/p>\n Products : flowers & floral arrangements<\/u><\/p>\n The images and descriptions published on the seller's website are provided for information purposes only. Given that the entire choice of flowers is not necessarily available on a daily basis, the seller reserves the right to modify the floral arrangement according to its available stock. The seller endeavours to respect the buyer's choice as closely as possible to the likeness of the floral arrangement in the photo chosen by the buyer. No claims will be accepted in the event of a change in the choice of flowers based on availability.<\/p>\n Products : gifts and home decoration<\/u><\/p>\n The images and descriptions of the products published on the seller's website are provided by the seller's suppliers. These data are useful for the potential buyer to obtain information before confirming the purchase.<\/p>\n Confirmation<\/u><\/p>\n All successfully completed purchases are subject to a purchase confirmation message and an e-mail confirming receipt of the purchase. If no order confirmation is received, the buyer should contact the seller directly on +41 22 980 09 09.<\/p>\n Buy<\/u><\/p>\n The sales contract is deemed to have been concluded when the purchase is confirmed. However, Jaime S\u00e0rl reserves the right to cancel the contract at any time, particularly in the event of stock being exhausted. The price paid by the buyer will be refunded to the exclusion of any other compensation or damages.<\/p>\n Data relating to the delivery of flowers<\/u><\/p>\n When placing an order, the purchaser attests to the truthfulness and accuracy of the information provided. The information communicated by the purchaser must be correct, complete and sufficient to enable the order to be properly executed and delivered. In the event of an error in the recipient's contact details, the seller cannot be held responsible for the impossibility of carrying out the delivery correctly.<\/p>\n Absence of the recipient when flowers are delivered<\/u><\/p>\n If the recipient is absent at the time of delivery, the delivery person will make every effort to contact the recipient on the telephone number given by the purchaser when the order was placed. If there is no response, the delivery person will try to find the best solution to allow the delivery to be completed in the best possible conditions (neighbour, caretaker, doorstep). The buyer expressly accepts this procedure. If delivery is not possible, the goods will be returned to the seller, who will make them available for collection by the buyer. An electronic message will inform the buyer of the place and time of collection.<\/p>\n Delay in flower delivery<\/u><\/p>\n In the event of a delay in delivery of more than 12 hours from the end of the time slot requested by the buyer, a request for reimbursement of the full amount of the order may be made, to the exclusion of any other damages or compensation. If the reason for the delay is attributable to the buyer, no claim may be made.<\/p>\n Complaints following a flower delivery<\/u><\/p>\n If the purchaser is not entirely satisfied with the quality of the service provided, he or she must submit a complaint within two days of the date of delivery by e-mail to info@jaimeconcept.ch<\/a> adding any evidence to substantiate the claim (e.g. photos, etc).<\/p>\n Prices<\/u><\/p>\n Prices are given in Swiss francs (CHF), including VAT. Delivery costs are added to the basket price. The seller reserves the right to change prices at any time.<\/p>\n Delivery (excluding flowers)<\/u><\/p>\n During the week, orders placed before noon will be dispatched the same day. Orders placed after midday will be dispatched the following day. Deliveries are made by \u00abLa Poste\u00bb using PostPac Priority (delivery on the next working day).<\/p>\n Payment<\/u><\/p>\n Payment is possible by : Credit cards (VISA, Mastercard) and Twint.<\/p>\n Exchanges, returns and cancellations (excluding flowers)<\/u><\/p>\n If a product is not to the purchaser's liking, they have a period of 10 days from receipt of their order to notify their right of withdrawal. This objection must be made in writing (by email or post). The seller must confirm that it has received the objection before the buyer returns the goods to the seller in perfect condition and in their original packaging. The returns address is as follows: Jaime S\u00e0rl, Rue des Boudines 3, 1217 Meyrin (Switzerland).<\/p>\n The cost of returning the goods shall be borne by the purchaser.<\/p>\n If the buyer finds a defect in a product received, he\/she has 48 hours from receipt of the order to notify the seller. Any complaint will only be accepted by e-mail sent to info@jaimeconcept.ch.<\/a><\/p>\n